Source + trust record
Source checked as of September 18, 2026. Primary authority: EDD WSD24-13.
Check result: WSD24-13 remains active. Each Local Area may designate up to three MIS Administrators. The directive assigns those administrators account-management, first-line support, data/performance coordination, VOSGreeter, Data Change Request, and escalation responsibilities, making the role part of the Local Area’s security and data-integrity control environment. This AI-assisted brief does not receive human legal or compliance review. Official sources control.
WDB decision strip
| STATUS | ACTION | PRIMARY OWNER | CURRENT TIMING | IMPACT |
|---|---|---|---|---|
| FINAL · ACTIVE | LOCK ROLES + ACCESS CONTROLS | MIS Administrator + Program Leadership | Standing CalJOBS administration requirement | System access · Security · Data quality · Performance support |
The bottom line
The MIS Administrator is a control role, not simply a help-desk function. Local Areas should make account management, access approvals, data quality, performance support, user training, and escalation responsibilities explicit so CalJOBS administration does not depend on informal staff knowledge.
Why the Local Area MIS Administrator is more than a CalJOBS help-desk role
WSD24-13 makes the Local Area MIS Administrator the control point for CalJOBS access, technical support, data quality, performance communication, VOSGreeter administration, and system-issue escalation. For a WDB, this is an operational governance role with direct consequences for privacy, reporting, and staff productivity.
At a glance
Agency
California EDD
Directive
WSD24-13
Effective
March 1, 2025
Local action
Required
Local capacity
Up to 3 MIS Administrators per Local Area
Main functions
Access · support · data · performance · VOSGreeter · issue escalation
Related policy
WSD24-12 CalJOBS System Access
Executive takeaway
WSD24-13 standardizes the responsibilities of Local Area MIS Administrators and EDD Workforce Services Branch CalJOBS Single Points of Contact. These designated staff serve as the official CalJOBS contacts for their areas and are expected to manage staff accounts, provide first-line support, communicate system information, coordinate data and performance issues, and route verified system problems to the CalJOBS Operations Unit.
The policy matters because CalJOBS is California’s system of record for major workforce programs and contains personally identifiable, sensitive, and confidential information. Account administration and support therefore are not simply technical conveniences. They are part of the Local Area’s information-security, data-integrity, and performance controls.
Five things to know
- Each Local Area may designate up to three MIS Administrators.
- Changes to an MIS Administrator designation must be reported using the required designation form.
- Ordinary staff generally should route CalJOBS questions through the MIS Administrator rather than contacting multiple state or vendor teams directly.
- MIS Administrators are the local point of contact for Data Change Requests, data validation, pseudo-SSN issues, performance communication, and other data-integrity work.
- Automation that threatens CalJOBS security or stability can lead to account suspension or loss of privileges.
The MIS Administrator operating model
| Function | What WSD24-13 assigns to the MIS Administrator | Why it matters |
|---|---|---|
| Staff access | Create, update, deactivate, and reset staff accounts; use the appropriate privilege group; verify required access documentation. | Limits access to staff with a business need and reduces stale or excessive privileges. |
| Technical support | Provide first-line assistance, troubleshoot, and escalate unresolved issues. | Creates one accountable support channel and reduces duplicate or incomplete system tickets. |
| Data and performance | Coordinate Data Change Requests, data validation, pseudo-SSN issues, and performance-related communication. | Connects system administration directly to federal reporting and performance accountability. |
| VOSGreeter | Set up and maintain VOSGreeter for the Local Area and coordinate check-in reasons with EDD partners. | Supports consistent customer-flow data and partner use of AJCC check-in functions. |
| Communication | Share relevant CalJOBS notices, newsletters, updates, and operational information with leadership, providers, program managers, and front-line staff. | EDD sends some information only to designated system contacts. |
| Issue reporting | Verify that a problem is a system issue rather than user error, then submit the CalJOBS Issue Reporting Form. | Improves the quality and speed of statewide troubleshooting. |
How staff access is supposed to work
Before a new account is created, the requestor must verify the staff member completed required Information Security and Privacy Awareness training and the applicable confidentiality statement. The MIS Administrator must make sure the access request is complete before creating an account. WSD24-13 lists standard Local Area privilege groups for Title I staff, intake staff, partner staff, supervisors, ETPL coordinators, WARN staff, and view-only users.
The temporary password issued for a new account expires after 24 hours. Staff are reminded to keep credentials confidential and not access a CalJOBS staff account on a personal device. For Local Area staff, the approved access request, ISPA certificate, and signed contractor confidentiality statement must be uploaded to the staff user account as required by the directive.
What happens when the role changes
The designation itself is controlled. A Local Area must notify the CalJOBS Operations Unit when an MIS Administrator is added, removed, or changed. The required designation form replaces only the MIS Administrator portion of the older Type 2 organizational change form; other organizational contacts still use their applicable change process.
WDB implementation checklist
- Name enough coverage. Maintain sufficient MIS Administrator capacity for vacations, vacancies, and urgent access issues without exceeding the three-person limit.
- Publish one support path. Make it clear to staff and contractors how CalJOBS questions and system issues reach the MIS Administrator.
- Separate user error from system error. Use internal troubleshooting before escalating through the CalJOBS Issue Reporting Form.
- Review privilege groups. Assign the least access needed for the staff member’s actual duties.
- Build a distribution list. Make sure EDD CalJOBS updates reach leadership, providers, program managers, and front-line staff who need them.
- Connect MIS and performance work. Include the MIS Administrator in performance review, data validation, and correction workflows rather than treating the role as purely technical.
Implementation traps
- Giving one staff member broad privileges because it is easier than maintaining role-based access.
- Allowing staff to bypass the local support channel and contact multiple state or vendor teams at once.
- Failing to deactivate access promptly when staff leave or no longer have a business need.
- Treating EDD notices sent only to MIS Administrators as information that does not need wider local distribution.
Source basis and interpretation
Primary policy: EDD WSD24-13 — Local Area MIS Administrator and WSB CalJOBS SPOC Roles and Responsibilities
Related policy: WSD24-12, CalJOBS System Access.
How to use this brief: Requirements summarize WSD24-13. The implementation checklist is practical guidance and does not add new EDD requirements. The official directive controls if there is any conflict.