EDD is asking every Local Board and its Career Service Providers how state support works in practice. The survey is open through October 5, 2026 and is most useful when local responses identify a specific friction point, its operational effect, and the improvement that would make implementation easier.
Source + trust record
Source checked as of September 18, 2026. Primary authority: EDD WSIN26-10.
Check result: EDD’s statewide survey began the week of August 31, 2026, closes October 5, 2026, and seeks at least 90% participation from LWDBs and Career Service Providers. The brief’s suggestions for gathering internal examples before responding are local practice, not EDD requirements. This AI-assisted brief does not receive human legal or compliance review. Official sources control.
WDB decision strip
| Status | Action | Primary owner | Deadline | Impact |
|---|---|---|---|---|
| OPEN FEEDBACK REQUEST | RESPOND + DISTRIBUTE | WDB Director + Career Service Providers | Oct. 5, 2026 | EDD technical assistance · Communication · Coordination · Local support |
The bottom line
Treat this as a service-design feedback opportunity, not as a compliance exercise.
EDD wants feedback from both Local Boards and front-line Career Service Providers on technical assistance, communication, coordination, and support. Directors are specifically asked to forward the survey to CSPs serving local AJCC locations. EDD is aiming for at least 90% statewide participation.
Build useful feedback in three parts
| Part | Example question |
|---|---|
| 1. Name the issue | Which state guidance, system, communication, approval, or support process creates recurring difficulty? |
| 2. Explain the effect | Does it cause delay, rework, inconsistent customer service, data errors, compliance risk, provider confusion, or missed opportunity? |
| 3. Suggest the fix | Would earlier notice, clearer ownership, examples, a template, office hours, training, faster escalation, or a systems change improve it? |
Who should inform the response?
| Perspective | What to ask |
|---|---|
| Career Service Providers | What state support reaches contracted front-line staff well, and what gets lost between EDD, the Board, and the provider? |
| Program staff | Which guidance is hardest to translate into customer-facing workflow? |
| MIS / performance | Where do CalJOBS, reporting, data corrections, or technical instructions create repeat work? |
| Fiscal / compliance | Where would examples, templates, or quicker interpretation reduce risk? |
| Leadership | Which one or two EDD changes would materially improve local implementation? |
Operational considerations for WDBs
- Locate the survey email from Survey@edd.ca.gov.
- Forward the link to Career Service Providers operating in local AJCC locations, as EDD requests.
- Ask program, fiscal, MIS/performance, and frontline staff for a short list of concrete examples before leadership submits its own response.
- Preserve positive practices as well as problems so EDD knows what should continue.
- Submit responses by October 5.
Watch out
- Do not answer only from the executive perspective.
- Do not reduce the response to broad satisfaction ratings when a concrete example is available.
- Do not coordinate so tightly that providers lose the ability to give independent feedback.
- Do not miss the distribution step: EDD explicitly wants CSP participation.
Source authority
Official notice: EDD WSIN26-10 — Statewide Survey of EDD Support for LWDBs and Career Service Providers.
Status: EDD says the survey began the week of August 31 and closes October 5, 2026, with a goal of at least 90% participation. The response-development framework above is a WPU usability aid, not an EDD requirement. Status checked September 16, 2026.
Responses
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